How to complain
We are committed to providing you with a first-class service but we recognise that there may be an occasion when you feel we may not have done this and wish to make a complaint*.
Please write to us at either our Jersey or Guernsey address below:
- Stephen Csaplar, Compliance Director, Rossborough Financial Employee Savings Limited, Dialogue House, 2-6 Anley Street, St Helier, Jersey JE2 3QE
- Stephen Csaplar, Compliance Director, Rossborough Financial Employee Savings Limited , PO Box 127, Rossborough House, Bulwer Avenue St Sampson, Guernsey GY1 3HG
Or telephone:
- Jersey 01534 502002
- Guernsey 01481 747940
Or email stephen@employeesavingsplan.co.uk or the person with whom you have been dealing and we will acknowledge your letter/email within 5 working days and endeavour to provide a further written response within 10 working days.
* Please note that you must utilise the Rossborough complaints procedure before you can approach the Ombudsman.
Financial Services Ombudsman
If your complaint is not resolved to your satisfaction you may be able to refer the matter to a Financial Services Ombudsman
- Jersey – Rossborough Financial Employee Savings Limited is not regulated or licenced by the Jersey Financial Services Commission. However, the Channel Island Financial Services Ombudsman service is available for consumers, microenterprises and certain Channel Island Charities. You can contact the Ombudsman office at PO Box 114, JE4 9QG, by email at complaints@ci-fo.org, through the website at www.ci-fo.org, or by telephone 01534 748610
- Guernsey (including Alderney & Sark) – Rossborough Financial Employee Savings Limited is not regulated or licenced by the Guernsey Financial Services Commission. However, the Channel Island Financial Services Ombudsman service is available for consumers, microenterprises and certain Channel Island Charities. You can contact the Ombudsman office at PO Box 114, JE4 9QG, by email at complaints@ci-fo.org, through the website at www.ci-fo.org or by telephone 01534 748610
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